Privacy Policy

Andy’s House Treatment Centre (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal information.

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, visit our website, or interact with us.

1. Information We Collect

We collect and process the following types of personal information:

Personal Identification Information: Name, email address, phone number, mailing address.
Health Information: Any health-related details voluntarily provided for assessment or treatment.
Payment Information: Billing details if payments are processed through our services.
Technical Information: IP addresses, browser type, and website usage data.
Communication Data: Records of interactions with us, including emails and inquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide addiction treatment services and assess treatment suitability.
To communicate with you regarding appointments, services, and updates.
To process payments and manage billing.
To improve our website, services, and customer experience.
To comply with legal and regulatory requirements.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

Authorized Staff & Medical Professionals: To facilitate treatment and care.
Third-Party Service Providers: For payment processing, IT support, and website analytics.
Legal Authorities: If required by law, such as in response to a court order or legal obligation.
Emergency Situations: If necessary to protect someone’s health, safety, or well-being.

4. Data Security

We take appropriate security measures to protect your personal information against unauthorized access, loss, or misuse. These include:

Secure servers and encrypted data storage.
Restricted access to personal information.
Regular security assessments and staff training.

5. Your Rights and Choices

You have the right to:

Request access to your personal information.
Request corrections to inaccurate or incomplete data.
Withdraw consent for data processing where applicable.
Request deletion of personal information (subject to legal requirements).
Opt out of marketing communications at any time.

To exercise your rights, please contact us at info@andyshouse.com.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and analyze website performance. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage users to review the privacy policies of any website they visit.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

9. Contact Information

For any questions regarding this Privacy Policy or to exercise your privacy rights, please contact us:

Andy’s House Treatment Centre
3360 Rue Notre-Dame, Unit 25, Lachine, QC H8T3E2
T. 514-738-2639
info@andyshouse.com
www.andyshouse.com

By using our services or providing your information, you consent to the terms outlined in this Privacy Policy.